If your item (or items) is in stock, we or the manufacturer will ship your products within 24 to 48 hours of receiving your order. Your delivery will take place between 2-7 business days depending on the delivery location. Orders are shipped from our Toronto, Ontario Warehouse.

Shipping & Handling Fees

• We base our shipping fees on the merchandise dollar value of your order.
• Our fees apply to Canada Post in the Canada.
• If you have any questions regarding your shipping charges, don't hesitate to contact us.
  

top

Heavy Items

Heavy items do not fall into our regular shipping fee schedule; additional shipping charges will apply.

top

Out of Stock Items

Although we stock a high level of inventory, we do run out of stock on products from time to time. Sometimes an item is in high demand; sometimes the manufacturer is simply delayed in shipping the product.

We will not hold your order due to an out of stock item.

If an item over $10.00 is out of stock...
...we will fulfill the rest of your order and adjust the shipping charge. The out-of-stock item will be placed on backorder to be shipped at a later date. For an estimated delivery date for the back-ordered item, please call us toll-free at 1-888-8BIGALS.

If an item under $10.00 is out of stock...
...it will be cancelled from your order. This will be indicated on the packing slip that is included with your delivery, and we'll adjust your shipping charges to account for the cancelled item. If you are still interested in the item or product, please include it in the next order you place with us.

top

Weekend Deliveries

Sorry, but Canada Post, our fulfillment partner, does not deliver regular ground packages on Saturday or Sunday. If your order arrives at your local Canada Post hub on Friday, it will be delivered on Monday.

Holiday Deliveries

Canada Post doesn't deliver on statutory holidays such as Thanksgiving Day and Christmas. Your package will be delivered on the next regular shipping day following the holiday.

top