Call Us Before You Send!
Before you ship any item(s) back to us, please call our customer service department toll-free at 1-888-824-4257 for a return authorization number.
Write your return authorization number on the outside of your package to speed up your return's processing time.
Include your VIP account number on the package.
Our Return Policy
We pride ourselves in doing our best to please you and your fellow customers, and we guarantee 100% satisfaction. No matter the situation, we'll do our best to set it right as quickly as possible.
Credit Card Refunds
Credit Card refunds are only issued for defective merchandise or merchandise sent in error.
Online Credit
If the product you received is not what you expected or simply does not fit, we'll issue you an on-line credit note for you to redeem anytime for any product at our online store.
Shipping Fees
Shipping fees are only refundable for defective merchandise or merchandise we sent in error returned within 30 days of purchase date.
Proper Packaging
All returns must be packaged appropriately and insured to avoid damage. We cannot issue credits or refunds on improperly packaged return items which arrive damaged.
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Returning Incorrect, Incompatible, or Unexpected Items
If an item you received is incorrect, isn't what you expected, or isn't compatible with your equipment, you may return it providing that:
- The item hasn't been used.
- The item is in its original display package, which must also be in new condition.
- All parts, accessories, warranty cards, and instructions are enclosed.
- The item was purchased less than 30 days before the return date. Backgrounds and tubing cannot be returned.
Returning Damaged Items
We promise to replace your item as soon as possible!
If your merchandise is damaged when it arrives, please call us before you return it.
For us to properly process your claim, you must:
- Notify us of damage to your order within 48 hr of receipt.
- Keep the original packaging should a shipping representative ask to inspect it.
We offer 2 methods for handling damaged merchandise.
- We will send out a pre paid return shipping label to have the product returned. When we recieve the product we will ship out the replacement.
- For faster service we offer the customer the option to purchase a new replacement product. The product will ship out with a pre paid return label. When you recieve the new product just ship us back the damaged product and we will issue a refund.
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Returning Defective Items
As a VIP member, you'll receive a complimentary one-year hassle-free warranty on all electrical products in addition to manufacturers' warranties.
Please keep all receipts and warranty certificates in the unlikely event your item is defective. When returning a product, please call Customer Service at 1-888-8BIGALS for a return authorization number and a return shipping address that's nearest to you.
- Please keep all warranties and owners manuals that you received with the defective merchandise.
- Should an item become defective, please refer to the product's warranty information for proper procedures.
- Be sure to keep your invoice for proof of purchase.
- In some instances, you may be required to send the product directly to the manufacturer. Our customer service representatives will clarify this for you when you call.
Return Methods
Please send your item(s) back to us via Canada Post or UPS Ground Service, with a service that provides a tracking number. Bigalsonline will not assume any liability for lost packages for any items returned to us or to one of or manufacture partners with a service that does not provide a tracking number. Please make sure that all packages that are being sent have been insured in case of any damage in transit or loss of package by the carrier.
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